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When should i expect my order?
Order are processed within 1-2 business days and shipped priority 2-day mail to most locations. Orders should be received within 5-7 days of placing your order excluding special orders and custom guest favors. These items generally require 72 hours for production and a minimum cure time prior to shipment/delivery. For wholesale and private label order processing times, please refer to our wholesale account page for additional information.
Shipping & Handling
While we always ship a beautifully packaged order, we will never charge you a handling fee. We believe that you shouldn’t pay a price for your package to be beautiful!
Currently, our shipping costs are determined by price of the order. This helps us to determine shipping by way flat rate boxes which allows us to offer our customers the most affordable shipping. Packages with a value of 100.01 and up will require additional insurance. Orders of 100.00 and up will also require a signature confirmation. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility if something detrimental happens to the package. We will not refund or replace your purchase.
My order was damaged in shipping what should i do?
Please contact us immediately to let us know what happened, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge including shipping.
What is your return policy?
Please contact us for return authorization before you pack the item for shipment. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost. Shipping costs are non-refundable, as are customized product. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and butters in fragrances you selected. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made.